Privacy & Cookie Policy
Effective Date: August 12th, 2026
Last Updated: August 12th, 2026
Into the Okavango (“Into the Okavango,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the choices available to you.
This Policy applies to personal information collected through our website, enquiry and booking forms, email and telephone communications, and in connection with the travel services we arrange for customers in the United States.
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1. Information We Collect
The information we collect depends on how you interact with us and the travel services you ask us to arrange.
Contact and Identification InformationThis may include:
name;
mailing address;
email address;
telephone number;
date of birth;
nationality;
passport details;
visa information; and
emergency contact information.
We collect passport, visa and similar information only where reasonably necessary to arrange or support your travel.
Booking and Travel Information
This may include:
travel dates;
accommodation preferences;
destinations;
rooming arrangements;
flight and transportation information;
safari and activity preferences;
travel history relevant to the trip;
special requests; and
information concerning other travelers included in your booking.
If you provide information concerning another traveler, you should have their permission to provide that information to us.
Health, Accessibility, Dietary and Other Sensitive Information
You may voluntarily provide information concerning:
medical conditions relevant to travel;
mobility or accessibility requirements;
dietary requirements;
food or other allergies; or
other information necessary to help us arrange appropriate travel services.
We request that you provide only information that is reasonably necessary for your trip.
Because this information can be sensitive, we use and disclose it only as reasonably necessary to arrange your travel, protect the health or safety of travelers where appropriate, comply with applicable law, or as otherwise authorized by you.
Payment and Transaction Information
We may collect:
billing information;
payment status;
transaction amounts;
deposits;
refunds; and
invoice and booking records.
Payments may be processed by third-party payment providers.
We do not intentionally retain full payment-card details where payment is processed through an external payment processor.
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
Internet Protocol (IP) address;
browser type;
device type;
operating system;
referring website;
pages viewed;
approximate location derived from IP address;
date and time of visits; and
interaction with website features.
This information may be collected through cookies and similar technologies.
2. How We Collect Information
We may collect personal information:
Directly From You
For example, when you:
submit a Travel Interest Form or other enquiry;
request a quotation;
make a booking;
make a payment;
communicate with us by email, telephone or other means;
provide traveler information;
complete a post-travel survey; or
subscribe to marketing communications.
From Other Travelers
A Lead Traveler may provide information concerning family members, friends or other people traveling as part of the same booking.
From Travel Suppliers and Partners
We may receive information from safari camps, lodges, airlines, charter operators, transportation providers, guides and other suppliers where necessary to arrange or manage a booking.
Automatically Through Our Website
We may collect device and website-use information through cookies, analytics technologies and similar tools.
3. How We Use Your Information
We may use personal information to:
respond to enquiries;
design and prepare safari itineraries;
obtain availability and quotations;
make and manage travel reservations;
communicate with you before, during and after your trip;
arrange accommodation, transfers, charter flights and activities;
communicate special dietary, health, accessibility or other requirements to relevant suppliers;
process deposits, balances, refunds and other transactions;
prepare invoices and business records;
provide assistance during your trip;
respond to complaints or service issues;
prevent or investigate fraud or misuse;
comply with legal, regulatory, accounting and tax requirements;
maintain appropriate business records;
protect our rights, customers and business;
improve our website, services and customer experience; and
send marketing communications where permitted.
We seek to collect and use only the information reasonably necessary for these purposes.
4. Sharing Personal Information
We do not sell customer lists or personal information for monetary consideration.
We may disclose personal information where reasonably necessary to operate our business or arrange your trip.
Travel Suppliers
Relevant information may be shared with:
safari camps and lodges;
hotels;
airlines and charter-flight operators;
ground transportation providers;
guides and activity operators;
destination-management or logistical partners; and
other suppliers included in your itinerary.
We share only information reasonably necessary for the supplier to provide the requested service.
Service Providers
We may use service providers to assist with:
website hosting;
email;
customer communications;
payment processing;
accounting;
document storage;
website analytics;
marketing systems; and
other business operations.
These providers may process information on our behalf.
Professional Advisers
Information may be disclosed where appropriate to accountants, attorneys, insurers, auditors or other professional advisers.
Government and Regulatory Authorities
We may disclose information where reasonably necessary to comply with a lawful request, legal obligation, immigration or border requirement, court order, regulatory obligation or to protect legal rights or safety.
Business Transactions
If all or part of the business is sold, reorganized or transferred, information may be transferred as part of that transaction subject to applicable law.
5. International Travel and International Data Transfers
Into the Okavango arranges travel in Botswana and potentially other international destinations.
Providing your travel services may therefore require us to send relevant personal information from the United States to camps, lodges, airlines, charter operators, guides, transportation companies and other suppliers located outside the United States.
Privacy and data-protection laws in those countries may differ from those in the United States.
We seek to limit information shared internationally to what is reasonably necessary to arrange or provide your travel and to work with reputable travel suppliers.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files placed on or associated with your browser or device.
We may use:
Essential Cookies
These support basic website operation, security and functionality.
Preference Cookies
These may remember choices or preferences to improve your experience.
Analytics Cookies
These may help us understand how visitors use our website, which pages are visited and how the website performs.
Marketing or Advertising Technologies
If we use advertising or re-marketing technologies, they may collect information about website activity to measure advertising or show relevant advertising.
Where applicable law gives you a right to opt out of these activities, we will provide an appropriate mechanism to exercise that choice.
You can also control many cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Online Tracking and Do Not Track Signals
Some browsers allow users to send a “Do Not Track” or similar signal.
Because there is not currently a universally accepted standard for responding to traditional Do Not Track signals, our website does not currently respond to those signals.
Third-party analytics or advertising providers used on our website may collect information about your device or website activity through cookies or similar technologies.
If applicable law requires us to recognize a specific legally recognized opt-out preference signal, we will comply with that requirement.
8. Sale, Sharing and Targeted Advertising
We do not sell personal information for money.
We do not provide customer information to unrelated third parties for those third parties to independently market their products or services directly to our customers.
Certain analytics or advertising technologies can, under some U.S. state privacy laws, constitute “selling,” “sharing,” or processing for targeted advertising even where no money is exchanged.
If we engage in activity that is legally classified in this way and an applicable law provides you with an opt-out right, we will provide the required method for exercising that right.
9. Marketing Communications
We may send occasional news, safari information, special offers or other marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time by:
using the unsubscribe link included in a marketing email; or
contacting us at info@intotheokavango.us
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications concerning an enquiry or booking.
We may retain limited information necessary to record and honor an unsubscribe request.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, accounting, dispute-resolution and regulatory requirements.
Retention periods vary depending on the type of information.
When determining how long information should be retained, we consider:
whether the information remains necessary to provide services;
the sensitivity of the information;
the length of our relationship with you;
legal and regulatory recordkeeping requirements;
tax and accounting requirements;
possible disputes or claims; and
security considerations.
Sensitive travel information, such as passport, medical, accessibility or allergy information, should not be retained longer than reasonably necessary for the travel arrangements for which it was provided unless there is a legitimate reason to retain it.
When information is no longer reasonably required, we may delete it, securely destroy it or anonymize it.
11. Data Security
We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
However, no electronic system, internet transmission or storage method can be guaranteed to be completely secure.
We encourage customers not to send unnecessary sensitive information through unsecured communications.
12. Your Privacy Choices and Rights
You may contact us to:
ask what personal information we hold about you;
request correction of inaccurate information;
request deletion of information where appropriate;
unsubscribe from marketing; or
raise a question or concern about our privacy practices.
We may need to verify your identity before fulfilling a request.
We may retain information where reasonably necessary or legally required, including for tax, accounting, regulatory, fraud-prevention, dispute-resolution or contractual purposes.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights if and to the extent the applicable state privacy law applies to Into the Okavango.
Depending on applicable law, these rights may include the right to:
know or access personal information;
correct inaccurate personal information;
request deletion;
obtain a portable copy of certain information;
opt out of the sale or sharing of personal information;
opt out of targeted advertising;
limit certain uses of sensitive personal information; or
appeal a decision concerning a privacy request.
We will honor rights required by applicable law.
We may also choose to honor reasonable privacy requests even where a particular statutory right does not apply.
13. California Privacy Information
California residents may have rights under various California privacy laws.
Into the Okavango does not disclose customers' personal information to third parties for those third parties' own independent direct-marketing purposes.
The California Consumer Privacy Act, as amended, applies only to businesses that meet specified statutory thresholds. If Into the Okavango becomes subject to that law, we will provide the notices, rights and opt-out mechanisms required by it.
14. Children's Information
Our website and services are intended for adults and are not directed to children under 13.
Parents or guardians may provide information about children who are included in a family travel booking when that information is reasonably necessary to arrange the child's travel.
We ask that children do not submit personal information directly to us without involvement of a parent or guardian.
15. Third-Party Websites
Our website may contain links to websites operated by safari camps, government agencies, airlines, tourism organizations and other third parties.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policies of websites you visit.
16. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
The current version will be posted on our website with an updated “Last Updated” date.
If we make a material change to how we handle personal information, we may provide additional notice where appropriate or required by law.
17. Contact Us
If you have questions, concerns or requests regarding this Privacy & Cookie Policy or our handling of personal information, please contact:
Into The Okavango
14197 Ten Acres Court
Saratoga, CA 95070
Telephone: +1 (669) 351-3648
Email: info@intotheokavango.us
Please include “Privacy Request” in the subject line where applicable.